Support Packages

Our top-notch support for your website is available by the hour, in packages of 5-,10-, or 15-hour discounted packages, or we can customize a support package to meet your needs.  Our packages cover all the technical aspects of your site, i.e. functionality and performance of the site.  Content support or mentoring/training support packages are available through our YourJoomlaPartner.com division.

What do you get with our support packages?

  • Support via email and online troubleshooting.
  • Access to our knowledgebase and frequently asked questions
  • A dedicated support technician to work your trouble ticket to completion.
  • 24 / 7 server monitoring by our support staff.
  • Support hours from 8am - 8pm Monday to Friday, 9am - 3pm Saturday; Emergency support available via email in off-hours.*
  • Telephone support available for emergencies or as part of a premium support contract.
*While our support desk is only available from 8am-8pm Monday to Friday, our staff monitors support requests 24/7 and works on open tickets until the problem is resolved.  Response times are best during support hours, but we strive to respond to all tickets as soon as possible 24 hours a day, seven days a week.
 

Times Two Technology LLP is not affiliated with or endorsed by the Joomla! Project or Open Source Matters. The Joomla! name and logo is used under a limited license granted by Open Source Matters the trademark holder in the United States and other countries.

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