Have you found yourself in any of the following or similar situations:
- Feeling like your site will never be finished and launched
- Your current developer has walked off the job or is unresponsive to your emails or phone calls
- Want to have some new functionality added to your site but not sure where to even start
Every day, business owners are dealing with situations which are keeping them from fully utilizing their online presence to generate business for them. Whether that is because they don't have a functional site on-line, are having issues with their current developer, or just simply not sure how to proceed, they are wasting the chance to interact with potential customers during every minute their site isn't available or is sharing incorrect information.
If you feel that these scenarios fit your current situation, get in touch with us today to discuss our Site Rescue services.
How do you rescue a site?
Each client and situation are different, but there are steps in common for all clients and situations.
Step 1 - Meet the Client
In every case, we want to meet with the client to get to know them. We need to learn about the client, their business, and their goals. We need this information to be able to effectively plan a course of action. Goals and needs may have changed since the original build started and the course of action may be different than the original plan.
Step 2 - Review the Situation
We will take a look at what was done previously with the website design and build. Depending on your particular situation, we may need to review everything all over again or only the parts that apply to what we are trying to fix. We want to make sure that what we do fits into your goals and needs as a business and within the scope of what the website is doing for your business. We may discover that by changing other parts of the website, or the whole website, that the site may better serve your business online.
Sometimes we are able to salvage some of the previous design work that was done. If we are able to do that, we may be able to save some time and money. However, we have found that many times it costs more to try to salvage work than to just redo it.
Step 3 - Plan a Course of Action
Once we have a clear picture of the situation, we can plan a course of action. This course of action may be fairly simple or fairly complex. The situation and what we're being asked to do sets the complexity of the course of action. Sometimes we are able to salvage some of the previous design work that was done. If we are able to do that, we may be able to save some time and money. However, we have found that many times it costs more to try to salvage work than to just redo it.
We will pull together the course of action and be in contact with the client each step of the way and make sure that they understand what each piece means. We'll make sure that the client is satisfied with the course of action before any works starts. Only when the client is satisfied will we schedule the work to begin.
Step 4 - Implement the Plan
Once we and the client are happy that our course of action will allow us to resolve the issues presented, we will schedule the work to begin. At each step of the work, the client will be given updates on what's happening and an updated time line. The client will have the ability to ask questions along the way and know how work is progressing and what will be happening next.
When the client needs to be involved in a part of the implementation, we'll set the expectations clearly so they know exactly what they need to do and when it needs to be done. We'll work with the client each step of the way to make sure they are able to deliver their pieces of the puzzle at the time we need them to keep things moving forward on the course of action.
Step 5 - Deliver the Final Product
After all pieces of the course of action has been implemented, we will deliver the final product to the client. Times Two will do a final review of the finished product as we hand the product off the client. The client will then review the final product as well to make sure it meets their expectations and sign-off on completion.
Once everyone is happy with the final product, we'll launch or relaunch the site and get the client back to delivering what their customers need on-line.